Frequently Asked Questions
Everything you need to know about your Arthauss Furniture experience.
What are your delivery times and costs?
Delivery times vary based on stock availability and your location, typically ranging from 2 to 6 weeks. Shipping costs are calculated at checkout based on the size of your order and your delivery postcode.
Do you offer professional assembly services?
Yes, we offer an optional professional assembly service for most of our furniture ranges. You can select this service during the checkout process to have our experts build your items upon delivery.
What is your return policy?
We offer a 14-day return policy for items in their original packaging and unassembled condition. Please note that custom-made or personalized items may be subject to different terms.
Are your products covered by a warranty?
All Arthauss Furniture products come with a standard 12-month manufacturer's warranty covering any structural defects or manufacturing faults.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and offer flexible financing options through providers like Klarna and PayPal Credit to help spread the cost of your purchase.
Can I track my order status?
Once your order is processed, you will receive a tracking link via email. Our logistics team will also contact you 2-3 days prior to delivery to confirm a specific time slot.